You can configure the Anyware agent, and optimize PCoIP protocol behavior for local network conditions, by adjusting configuration directives found in /Library/Preferences/com.teradici.pcoip-agent.plist.
We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Graphics Agent for macOS logs and other diagnostic data that can help support diagnose your problem.
To find the installed version number of the Graphics Agent for macOS, open a Terminal window and run the following command:
sudo grep "Software Build ID" /var/log/pcoip-agent/agent.log
The command output will contain your installed version.
If you encounter any problems installing, configuring, or running the Graphics Agent for macOS, you can create a support ticket.
Before creating a ticket, be prepared with the following:
The Graphics Agent for macOS must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client.
You receive a registration code when you purchase a pool of licenses from HP. Each registration code can be used multiple times; each use consumes one license in its pool.
To update the Graphics Agent for macOS to a new version, obtain the new installer and run it in place to replace the older version. Your configuration settings will be preserved.
Note: About Permissions
Before you begin, make sure that you perform the following tasks.
Energy Saver features in Sequoia can cause the remote system to go to sleep or become unresponsive.
To prevent this, do the following:
This topic contains instructions for installing the Graphics Agent for macOS. Before you proceed, ensure that you performed the necessary prerequisite tasks.
Note: Firewall Settings
The latest release 25.06 of the Graphics Agent for macOS fixes known issues, bugs and stability enhancements. In addition, it includes the following features:
The Graphics Agent for macOS depends on the following system capacities and capabilities: