Troubleshooting License Issues

The license troubleshooting utilities are included with the Standard Agent for Windows. These utilities allow you to validate your licenses and list license entitlements.

Setting Log Levels

Each Anyware component is configured to log events. The amount of information captured can be configured by setting the log verbosity on a scale from 0 (least verbose) to 3 (most verbose). By default, the Standard Agent for Windows records log events at level 2.

Session Log IDs

At the start of each PCoIP session, a unique session ID is generated by the Anyware Client and passed to all connected Anyware components (including the agent). Log messages generated by the agent are prefixed with this session ID, making it easy to identify All log messages generated during a single session, by any Anyware component, will be prefixed with the same session log ID in RFC-4122 format:

Performing Diagnostics

Each Anyware component creates and updates a log file which records its activity as the system is used. Most troubleshooting within a Anyware system begins by examining these log files and looking for error conditions or other indications that may explain why the system is not operating as expected.

Log files for the Standard Agent for Windows and other Anyware components are saved to log directories.

Managing Session Licenses Using the PCoIP Control Panel

You can use the PCoIP Control Panel to register a license, check the status of a license, and renew a license.

The PCoIP Control Panel can be opened using either of these methods:

Locating Agent Log Files

Log files for the Anyware agent are located in the following directories by default. If you changed your agent's location during installation, the log files will be in your custom location instead.

Making a Connection from a PCoIP Client

Anyware Agent Deployment and Client Connectivity Requirements

Anyware clients can connect to your desktops hosted in proof-of-concept, cloud, or datacenter deployments.

Configuring the Anyware Agent

You can configure the Anyware agent, and optimize PCoIP protocol behavior for local network conditions, by adjusting Windows GPO variables.

The variables are in admx template files, which are imported automatically by the agent installer.

Prerequisites for Zoom VDI for HP Anyware

This section lists the prerequisites for installing and using Zoom VDI for HP Anyware.

Zoom VDI for HP Anyware allows for an enhanced video conferencing performance in HP Anyware environments, by offloading the audio and video streams from Anyware agent devices to Anyware client devices. The client devices handle the processing of the video and audio streams, and directly transmit the streams to and from Zoom servers, thereby resulting in an improved conferencing experience.