Each Anyware component creates and updates a log file which records its activity as the system is used. Most troubleshooting within an Anyware system begins by examining these log files and looking for error conditions or other indications that may explain why the system is not operating as expected.
If you are unable to connect to your remote machine using a PCoIP session, investigate the following possible causes.
Except where noted, the following checks apply to the remote macOS machine, and to the remote user account that will be accepting PCoIP connections.
HP includes a license validation utility that scans your local system and any connected physical or cloud-based license servers for active licenses, and informs you of when your license subscription expires. For more information, see FAQ - Licensing HP Anyware in our Knowledge Base.
To run the license validation tool, type:
Yes. However, a blank, static screensaver will provide the most efficient CPU and network bandwidth usage.
PCoIP requires a certificate to establish a session. The Graphics Agent for macOS generates a self-signed certificate that secures the PCoIP session. Each component in the Anyware system can generate these self-signed certificates, which will automatically work together without requiring any configuration.
The Graphics Agent for macOS does not support creating custom certificates.
Customers face licensing problems with Cloud License Service (CLS) as the OS Trusted Root Certificate Authorities are not updated.
This section describes how to add a shared NVIDIA GRID PCI device to your virtual machine and specify its GPU profile. The following instructions are only required for virtualized workstations using a supported NVIDIA GRID vGPU video card.
This section describes how how to add an NVIDIA GRID PCI device to your ESXi host.
The following instructions are only required for virtualized workstations using a supported NVIDIA GRID video card with pass-through. For specific supported models, see System Requirements.
This section contains reference information useful for VSphere users configuring displays with the Anyware Graphics Agent.
You can find information here for: