Sometimes, you might encounter the following issues during smart card logon:
When Single Sign-On (SSO) is enabled, smart cards are not displayed in the Device Manager list on the remote agent
GPO template files are automatically imported by the Graphics Agent for Windows installer, except on domain controllers. You must manually import the files into the domain controller's Group Policy Editor.
To import the template on a domain controller:
Copy the admx file from
C:\Program Files\Teradici\PCoIP Agent\configuration\policyDefinitions\PCoIP.admx
to
If the Subject Alternative Name in the Smart Card certificate is in the @ format, you must use the Leostream connection Broker version 2023.2.3.4 and Connection Manager version 23.12 or later.
This documentation is intended for administrators who are deploying the Graphics Agent for Windows as part of an HP Anyware deployment. It assumes thorough knowledge of conventions and networking concepts, including firewall configuration.
Updates to the Graphics Agent for Windows will be published on a regular basis. New stable builds will be produced approximately every three months.
You can uninstall the Graphics Agent for Windows using the Windows Control Panel, or by using the uninstall utility in the agent's installation directory.
Reboot is required
You can find your Anyware Agent's version number using the PCoIP Control Panel or the Windows Control Panel.
To find your version number using the PCoIP Control panel:
We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Graphics Agent for Windows logs and other diagnostic data that can help support diagnose your problem.
If you encounter any problems installing, configuring, or running the Graphics Agent, you can create a support ticket with HP.
Before creating a ticket, be prepared with the following:
The Graphics Agent for Windows depends on the following system capacities and capabilities: