If you encounter any problems installing, configuring, or running the Graphics Agent for macOS, you can create a support ticket.

Before creating a ticket, be prepared with the following:

System Requirements

The Graphics Agent for macOS depends on the following system capacities and capabilities:

Release 24.07 of the Graphics Agent for macOS includes:

Support for Wacom Movink 13

Support for Wacom Movink 13 tablets has been added to version 24.07 of the Graphics Agent for macOS. For more details, see Wacom Support.

Updating the macOS Graphics Agent

To update the Graphics Agent for macOS to a new version, obtain the new installer and run it in place to replace the older version. Your configuration settings will be preserved.

Prerequisites for Installation

Before you begin, make sure that you perform the following tasks.

Configure Energy Saver Settings

Energy Saver features can cause the remote system to go to sleep or become unresponsive.

To prevent this, do the following:

Licensing The Agent

The Graphics Agent for macOS must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client.

You receive a registration code when you purchase a pool of licenses from HP. Each registration code can be used multiple times; each use consumes one license in its pool.

Installing the Graphics Agent for macOS

This topic contains instructions for installing the Graphics Agent for macOS. Before you proceed, ensure that you performed the necessary prerequisite tasks.

Wacom Tablet Support

The Graphics Agent for macOS supports locally terminated Wacom tablets, where peripheral data is processed locally at the Anyware Client.

USB Device Support

Connecting USB devices to the Graphics Agent for macOS is not supported. Keyboards, mice, and other pointer devices are managed by Anyware clients, and are always allowed.

Relative mouse movements, a feature used in many gaming applications or technologies built on Unity, is not supported.

Printing Support

The Graphics Agent for macOS does not support printing from local printers connected to Anyware clients. Similarly, printing from USB printers that are connected by means of the USB Bridging feature is also not supported. 

The following printing options are available: