The Graphics Agent for macOS provides support for PCoIP Ultra. PCoIP Ultra is optimized for truly lossless support with bit-exact color accuracy and preservation of content detail at the highest frame rates.
PCoIP Ultra protocol enhancements propels our industry-recognized performance into the future of remote computing, with faster, more interactive experience for users of remote workstations working with high-resolution content.
The Graphics Agent for macOS supports a maximum of four displays on the Anyware client and a maximum resolution of 4K UHD (3840×2160).
If you are using a monitor that has more than 3840 pixels in either dimension, you must scale your display to 3840x2160 or lower before launching the Anyware Client.
PCoIP Ultra Collaboration enables a PCoIP session user to share their session with multiple remote collaborators using Anyware Software Clients.
Note: Collaboration terminology
The Graphics Agent for macOS supports audio input and output between the host and the client. To send audio to the Anyware client, you must select the Anyware Virtual Speaker audio device as the output device on the remote macOS system.
Audio can be enabled, disabled, and audio bandwidth throttled by configuring the agent.
HP includes a license validation utility that scans your local system and any connected physical or cloud-based license servers for active licenses, and informs you of when your license subscription expires. For more information, see FAQ - Licensing HP Anyware in our Knowledge Base.
To run the license validation tool, type:
If you are unable to connect to your remote machine using a PCoIP session, investigate the following possible causes.
Except where noted, the following checks apply to the remote macOS machine, and to the remote user account that will be accepting PCoIP connections.
Each Anyware component creates and updates a log file which records its activity as the system is used. Most troubleshooting within an Anyware system begins by examining these log files and looking for error conditions or other indications that may explain why the system is not operating as expected.
The following types of accounts are supported for connecting to macOS agents:
First time login of Active Directory accounts might become unresponsive if the Active Directory is NOT configured to either:
During remote login to a macOS agent machine, setup dialogs are displayed with which you can interact. If a user is not already logged in, establishing a PCoIP connection automatically logs the user in.
Note: First Time Login Behavior
Once you've installed and configured your Graphics Agent for macOS, you're ready to accept incoming connections from remote Anyware Clients. PCoIP clients are remote endpoint devices available in as software or firmware and make secure PCoIP connections to the remote desktop through the installed Graphics Agent for macOS.