We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Graphics Agent for Windows logs and other diagnostic data that can help support diagnose your problem.
If you encounter any problems installing, configuring, or running the Graphics Agent, you can create a support ticket with HP.
Before creating a ticket, be prepared with the following:
The Graphics Agent for Windows depends on the following system capacities and capabilities:
Release 24.07 of the Graphics Agent for Windows includes:
This release contains bug fixes and stability enhancements.
Support for Wacom Movink 13 tablets has been added to version 24.07 of the Graphics Agent for Windows. For more details, see Wacom Support.
The Graphics Agent for Windows must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client.
You receive a registration code when you purchase a pool of licenses from HP. Each registration code can be used multiple times; each use consumes one license in its pool.
Before you proceed with installation, a few prerequisites must be met.
These instructions assume you have already built the remote desktop machine, and that the machine meets the agent's requirements.
The Anyware Agent installs at the system level and is available to all users. You must have administrator privileges to install it.
You can download the installer directly onto the machine, or download it separately and transfer it yourself.
The installer can be downloaded here.
Before installing the Anyware Agent, you need to install the correct driver for your configured GPUs. RDP into your machine and then proceed with the installation instructions below.
USB webcams are supported between the Graphics Agent for Windows and Anyware Software Clients for Windows or Linux. Webcams can be used with Microsoft Teams, Zoom, and other conferencing applications running on the remote desktop.
The Graphics Agent for Windows supports Wacom tablets in two configurations: bridged, where peripheral data is sent to the desktop for processing, and locally terminated, where peripheral data is processed locally at the Anyware client.