This release contains bug fixes and stability enhancements. In addition, release 24.10 of the Graphics Agent for macOS includes:

Updating the macOS Graphics Agent

To update the Graphics Agent for macOS to a new version, obtain the new installer and run it in place to replace the older version. Your configuration settings will be preserved.

Prerequisites for Installation

Before you begin, make sure that you perform the following tasks.

Configure Energy Saver Settings

Energy Saver features can cause the remote system to go to sleep or become unresponsive.

To prevent this, do the following:

Licensing The Agent

The Graphics Agent for macOS must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client.

You receive a registration code when you purchase a pool of licenses from HP. Each registration code can be used multiple times; each use consumes one license in its pool.

Installing the Graphics Agent for macOS

This topic contains instructions for installing the Graphics Agent for macOS. Before you proceed, ensure that you performed the necessary prerequisite tasks.

Wacom Tablet Support

The Graphics Agent for macOS supports locally terminated Wacom tablets, where peripheral data is processed locally at the Anyware Client.

USB Device Support

Connecting USB devices to the Graphics Agent for macOS is not supported. Keyboards, mice, and other pointer devices are managed by Anyware clients, and are always allowed.

Relative mouse movements, a feature used in many gaming applications or technologies built on Unity, is not supported.

Printing Support

The Graphics Agent for macOS does not support printing from local printers connected to Anyware clients. Similarly, printing from USB printers that are connected by means of the USB Bridging feature is also not supported. 

The following printing options are available:

PCoIP Ultra

The Graphics Agent for macOS provides support for PCoIP Ultra. PCoIP Ultra is optimized for truly lossless support with bit-exact color accuracy and preservation of content detail at the highest frame rates.

PCoIP Ultra protocol enhancements propels our industry-recognized performance into the future of remote computing, with faster, more interactive experience for users of remote workstations working with high-resolution content.

Supported Displays

The Graphics Agent for macOS supports a maximum of four displays on the Anyware client and a maximum resolution of 4K UHD (3840×2160).

If you are using a monitor that has more than 3840 pixels in either dimension, you must scale your display to 3840x2160 or lower before launching the Anyware Client.