The Standard Agent for Windows must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client.
You receive a registration code when you purchase a pool of licenses from HP. Each registration code can be used multiple times; each use consumes one license in its pool.
To update the Graphics Agent to a new version, obtain the new installer and run it in place to replace the older version. Your configuration settings will be preserved.
Before you begin, make sure that you have read the Installation Overview topic.
Download and copy the new installer file onto the host machine.
Do one of the following:
The Standard Agent for Windows depends on the following system capacities and capabilities:
At the start of each PCoIP session, a unique session ID is generated by the Anyware Client and passed to all connected Anyware components (including the agent). Log messages generated by the agent are prefixed with this session ID, making it easy to identify All log messages generated during a single session, by any Anyware component, will be prefixed with the same session log ID in RFC-4122 format:
Log files for the Anyware agent are located in the following directories by default. If you changed your agent's location during installation, the log files will be in your custom location instead.
Each Anyware component creates and updates a log file which records its activity as the system is used. Most troubleshooting within a Anyware system begins by examining these log files and looking for error conditions or other indications that may explain why the system is not operating as expected.
Log files for the Standard Agent for Windows and other Anyware components are saved to log directories.
You can view high-level session and connection events generated by the Anyware agent and Anyware Manager in the Windows Event Viewer.
To view events using the Windows Event Viewer:
You can use the PCoIP Control Panel to register a license, check the status of a license, and renew a license.
The PCoIP Control Panel can be opened using either of these methods:
Each Anyware component is configured to log events. The amount of information captured can be configured by setting the log verbosity on a scale from 0 (least verbose) to 3 (most verbose). By default, the Standard Agent for Windows records log events at level 2.
The license troubleshooting utilities are included with the Standard Agent for Windows. These utilities allow you to validate your licenses and list license entitlements.