Wacom Tablet Support
The Software Client for Windows supports Wacom tablets in two configurations: bridged, where peripheral data is sent to the desktop for processing, and locally terminated, where peripheral data is processed locally at the Software Client.
Locally-Terminated Wacom Tablets
Locally terminated Wacom tablets are much more responsive, and tolerate high-latency connections better than bridged.
Local Termination is automatically used whenever it is supported for a device. If you prefer to use bridged mode—if, for example, you must use sophisticated tablet features like touch, which is not supported by local termination—you can override this behavior by blacklisting a device for local termination.
Local termination requires a supported Anyware agent (any type), and a supported Software Client for Windows.
PCoIP client support for locally terminated Wacom tablets and the Software Client for Windows
| Anyware agents (Windows) |
Anyware agents (Linux) |
Anyware Graphics Agent for macOS |
Remote Workstation Card |
|
|---|---|---|---|---|
| Intuos Pro Small PTH-460 |
✔ | ✔ | — | — |
| Intuos Pro Medium PTH-660 |
✔ | ✔ | ✔ | — |
| Intuos Pro Large PTH-860 |
✔ | ✔ | ✔ | — |
| Movink 13 DTH-135 |
✔ | ✔1 | ✔ | — |
| Cintiq Pro 16 DTH-167 |
✔ | ✔ | — | — |
| Cintiq Pro 17 DTH-172 |
✔ | ✔ | — | — |
| Cintiq Pro 22 DTH-227 |
✔ | ✔ | — | — |
| Cintiq 22 DTK-2260 |
✔ | ✔ | — | — |
| Cintiq 22HD DTK-2200 |
✔ | ✔ | — | — |
| Cintiq 22HDT - Pen & Touch DTH-2200 |
— | — | — | — |
| Cintiq Pro 24 DTK-2420 |
✔ | ✔ | — | — |
| Cintiq Pro 24 - Pen & Touch DTH-2420 |
✔ | ✔ | — | — |
| Cintiq Pro 27 DTH-271 |
✔ | ✔ | — | — |
| Cintiq 32 Pro - Pen & Touch DTH-3220 |
✔ | ✔ | — | — |
Bridged Wacom Tablets
Bridged Wacom tablets should be used only in low-latency environments. Tablets that are bridged in network environments with high latency (greater than 25ms) will appear sluggish and difficult to use for artists, and are not recommended.
When connecting a Wacom tablet, bridged mode is used only if local termination is not available. To override this behavior, causing the Software Client for Windows to use bridged mode instead, add the device to the Local Termination Blacklist.
Note: Graphics Agent for macOS does not support bridged Wacom tablets
The Graphics Agent for macOS only supports local termination of Wacom devices.
The following Wacom tablet models have been tested and are supported on the Software Client for Windows:
PCoIP client support for bridged Wacom tablets and the Software Client for Windows
| Anyware agents (Windows) |
Anyware agents (Linux) |
Anyware Graphics Agent for macOS |
Remote Workstation Card |
|
|---|---|---|---|---|
| Intuos Pro Small PTH-460 |
✔ | ✔ | — | ✔ |
| Intuos Pro Medium PTH-660 |
✔ | ✔ | — | ✔ |
| Intuos Pro Large PTH-860 |
✔ | ✔ | — | ✔ |
| Movink 13 DTH-135 |
✔2 | ✔3 | — | — |
| Cintiq Pro 16 DTH-167 |
✔ | ✔ | — | — |
| Cintiq Pro 17 DTH-172 |
✔ | ✔ | — | — |
| Cintiq Pro 22 DTH-227 |
✔ | ✔ | — | — |
| Cintiq 22 DTK-2260 |
✔ | ✔ | — | ✔ |
| Cintiq 22HD DTK-2200 |
✔ | ✔ | — | ✔ |
| Cintiq 22HDT - Pen & Touch DTH-2200 |
✔ | ✔ Ubuntu only |
— | ✔ |
| Cintiq Pro 24 DTK-2420 |
✔ | ✔ | — | ✔ |
| Cintiq Pro 24 - Pen & Touch DTH-2420 |
✔ | ✔ | — | ✔ |
| Cintiq Pro 27 DTH-271 |
✔ | ✔ | — | — |
| Cintiq 32 Pro - Pen & Touch DTH-3220 |
✔ | ✔ | — | ✔ |
Connecting Cintiq Pro 32 Tablets
The Wacom Cintiq Pro 32 appears as three separate devices in the USB menu. You should connect the following USB devices to use this tablet:
- ExpressKey Remote
- Cintiq Pro 32 Touch
- Wacom Cintiq Pro 32
Tablet Force Proportions
You can enable the Tablet Force Proportions feature of your Wacom tablet in a PCoIP session. This feature constrains the device to match the horizontal and vertical proportions of your display, ensuing that there is no undesired stretching of your drawing.
For example: if you draw a perfect circle on the device, with tablet force proportions enabled the display will show a perfect circle; when it is disabled, the circle could appear as an ellipse depending on the screen proportions.
When this mode is enabled, the entire active surface of the device may not be usable; only the portion of the device that matches the proportion of the screen will be active.
Note: Wacom driver setting must match
The Wacom driver must also be configured to use force proportions, or this setting will have no effect.
To enable or disable Tablet Force Proportions:
From the Software Client for Windows in-session menu, select View > Tablet Force Proportions to toggle the setting.
Known Issues
The following limitations apply to Wacom tablet support:
-
Touch only works on the Cintiq Pro 32 Pen & Touch (DTH-2420). Touch functionality is not supported for any other Wacom tablet.
-
ExpressKey Remote does not work on the Wacom Cintiq Pro 32 (DTH-3220). You should still connect this device when connecting the Wacom tablet.
-
There are cursor limitations when working with the Wacom Cintiq 22HD (DTK-2200) and Wacom Cintiq Pro 24 (DTK-2420) for both bridged and locally terminated devices.
-
Control buttons on the Wacom Cintiq Pro 32 (DTH-3220) do not function when locally terminated.
-
Anyware Clients are not compatible with NoMachine and No Machine USB drivers. For information on how to uninstall NoMachine USB drivers, see No Machine's knowledge base.
Important: Wacom devices must be connected to the session for full feature support
Locally-terminated Wacom tablets must be connected to the PCoIP session using the Software Client for Windows's in-session menu in order to use pressure sensitivity and other supported features. If a device is plugged into a USB port but is not connected to the session, it will behave as a simple pointer device; this creates a confusing situation where the device initially appears to work, but expected features do not function.