Software Client for Windows Administrators' Guide

Bloomberg Keyboard Support

The following Bloomberg Keyboards are supported when connecting from a Windows or Linux software client to a Windows agent (both 23.06 or higher).

  • Bloomberg Keyboard 4
  • Bloomberg Keyboard 5

Using The Bloomberg Biometric Module

To use the Bloomberg Biometric Module (Fingerprint Scanner) in an remote Session, Bloomberg Professional software must be installed on the remote host, and the biometric module device must be connected.

To connect the biometric module:

  1. Connect to the PCoIP session.

  2. If you are in a full-screen mode, reveal the client's in-session menu bar by hovering the cursor at the top of any display.

  3. From the client's in-session menu bar, click Connection > USB Devices....

  4. In the USB Devices window, find "Bloomberg Biometric Module" and click Connect:

    Note: The device name shown may be different

    On some systems, the Biometric Module is named HID-compliant Device. If Bloomberg Biometric Module is not shown in the list of devices, connect connect HID-compliant Device instead.

Important: Only connect the biometric module using this method

Do not connect "Keyboard" or "Keyboard Audio" using this method; those devices must remain locally connected to function properly. See Using Bloomberg Keyboard Audio below for instructions on using Bloomberg Keyboard as an audio device.

Once connected, the Biometric Module will be available for the Bloomberg Professional software installed on the remote host. See Bloomberg Keyboard documentation for instructions on installing and configuring Bloomberg Professional software.

Using Bloomberg Keyboard Audio

The Bloomberg Keyboard has both audio input and audio output capabilities. To use these features in your remote sesion, you must set the Bloomberg Keyboard's input and output devices as the default audio device on your local machine.

Important: Multiple audio streams are not supported

Remoting multiple, simultaneous audio streams between Anyware clients and remote agents is not currently supported. Connecting the keyboard audio device over USB remoting is not recommended as it will result in poor audio quality.

To set the keyboard as your default audio device:

  1. Using Windows Search, type Sound Settings and select it from the search results.

  2. Under Sound - Output - Choose your output device, choose Keyboard Audio.

  3. Under Sound - Input - Choose your input device, choose Keyboard Audio.

Warning: Do not unplug the Bloomberg Keyboard while in a remote session

Unplugging the Bloomberg Keyboard while audio is playing over it may disable the Windows audio subsystem on the remote desktop.

If this happens, the restart the remote host to reestablish Windows Audio services.


Last updated: Thursday, July 18, 2024