Contacting Support

If you encounter any problems installing, configuring, or running the Standard Agent for Linux, you can create a support ticket.

Before creating a ticket, be prepared with the following:

System Requirements

The Standard Agent for Linux depends on the following system capacities and capabilities:

This release contains bug fixes and stability enhancements. In addition, release 24.10 of the Standard Agent for Linux includes:

Updating the Agent

Updates to the Standard Agent for Linux will be published on a regular basis. New stable builds will be produced approximately every three months.

To update the Standard Agent for Linux to the current version, update your local package as described below. Your configuration settings will be preserved.

To update the Standard Agent for Linux:

• RHEL/Rocky Linux

Uninstalling the Agent

You can remove the Standard Agent for Linux from your system, or you can remove the repo config entirely.

Remove the Standard Agent for Linux package

To remove the package, open a console window and run the following command:

Installation Overview

The following pages describe the overall installation process for both RHEL/Rocky Linux and Ubuntu systems.

Licensing the Agent

The Standard Agent for Linux must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client.

You receive a registration code when you purchase a pool of licenses from HP. Each registration code can be used multiple times; each use consumes one license in its pool.

Installing the Agent

Instructions are provided here for installing the Standard Agent for Linux on RHEL/Rocky Linux and Ubuntu. If you are installing on a physical machine, see the special instructions provided below.

The Standard Agent for Linux supports Wacom tablets in two configurations: bridged, where peripheral data is sent to the desktop for processing, and locally terminated, where peripheral data is processed locally at the Anyware client.

The Standard Agent for Linux provides support for USB devices and certain Wacom tablets attached to Anyware clients.