Support and Troubleshooting

If you encounter a problem installing or using the Software Client for macOS, there are a number of troubleshooting and support resources you can access.

Client Logs

The Software Client for macOS writes log files that document its processes and interactions with other services such as brokers and agents. These files are invaluale in diagnosing problems. This page describes how logs are handled and where they can be found.

Anyware Software Client Security Modes

The Anyware Software Client uses certificates to verify the identity of the host to which it connects. The security mode is configured by the security_mode setting in the Anyware Client configuration file or by setting its value in the pre-session user interface.

Three security mode options are available:

Installing the Internal Root CA Certificate in a Anyware Client

Your root CA certificate must be installed in any Anyware client that will be used to connect to the Anyware Agent.

System Requirements

The following table outlines the system requirements for the Anyware Software Client for macOS:

The Anyware Software Client for macOS captures all keys and redirects them to the remote machine with the following exceptions:

• Anyware Client short cuts appearing under the Connection and View menus.
• Function Keys (F1 to F12) when in system mode.
• The Eject and Power keys.

When the PCoIP Sessions starts, and the Anyware Client is the focused foreground application, all keys, apart from from those outlined above, will be redirected to the remote machine.

Enabling Accessibility Permissions for the Anyware Client

The Software Client for macOS must be granted the Accessibility permission in order to properly handle and transmit local keyboard actions. If the Software Client for macOS is not authorized, the keyboard will not function in a PCoIP session.

What's New in This Release

This release contains bug fixes and stability enhancements. In addition, release 24.10 of the Software Client for macOS includes:

Updating the Software Client Using the Installation Package

1. Download the macOS installer on the machine on which the macOS client is installed.

2. Upgrade the macOS client by running the macOS installer. You do not need to uninstall your current version; your settings will be preserved.