Support and Troubleshooting

If you encounter a problem installing or using the Software Client for Windows, there are a number of troubleshooting and support resources you can access.

Anyware Client Logging

The Software Client for Windows writes log files that document its processes and interactions with other services such as brokers and agents. These files are invaluale in diagnosing problems. This page describes how logs are handled and where they can be found.

Anyware Software Client Security Modes

The Anyware Software Client uses certificates to verify the identity of the host to which it connects. The security mode is configured by the security_mode setting in the Anyware Client configuration file or by setting its value in the pre-session user interface.

Three security mode options are available:

Installing the Internal Root CA Certificate in a Anyware Client

Your root CA certificate must be installed in any Anyware client that will be used to connect to the Anyware Agent.

System Requirements

The following table outlines the system requirements for the Anyware Software Client for Windows:

When using USB drivers on the Anyware Software Client for Windows, you might encounter issues around versioning of the USB hub filter, as displayed in the error message below:

A different version of the USB hub filter is already installed. Please uninstall that version before continuing this installation.

If you encounter this issue or another issue relating to your USB driver, we recommend carrying out the following steps:

1. Uninstall the Anyware Client.

2. Reboot your machine.

Reconnecting a PCoIP Session

If a network interruption is detected, the PCoIP session enters a reconnecting phase. In this phase, the client will show you the network reconnecting dialog. This indicates that there is a network issue and the client is trying to reconnect and re-establish the PCoIP session.

What's New in This Release

This release contains bug fixes and stability enhancements. In addition, release 24.10 of the Software Client for Windows includes:

Upgrading the Windows Client

This section describes how to upgrade the Windows client.

Upgrading the Software Client Using the Wizard

1. Download the latest version of the Windows client installer executable on the client machine.

This section describes how to install and uninstall the Software Client for Windows for Windows.

Before You Begin

Before installing the Software Client for Windows: