Contacting Support

If you encounter any problems installing, configuring, or running the Standard Agent for Linux, you can create a support ticket.

Before creating a ticket, be prepared with the following:

• A detailed description of the problem
• Your agent version number (how do I find my version number?)
• A prepared support file
• The local time when the problem occurred, in the HH:MM:SS format

The Community Forum

The PCoIP Community Forum enables users to have conversations with other IT professionals to learn how they resolved issues, find answers to common questions, have peer group discussions on various topics, and access the PCoIP Technical Support Service team. The HP staff are heavily involved in the forums.

To visit the community, go to https://communities.teradici.com.