Software Client for macOS Administrators' Guide
This release is in Beta. Beta software is not fully supported, and may be incomplete or unstable. It is not intended for use in production systems. We welcome your feedback on this release! Send feedback to anyware-beta-feedback@hp.com.

Support and Troubleshooting

If you encounter a problem installing or using the Software Client for macOS, there are a number of troubleshooting and support resources you can access.

  • We maintain an extensive knowledge base which answers many questions and documents solutions to common problems. The knowledge base is part of the Knowledge Center; click on the Articles tab to access it, or enter a search query in the search field at the top of the page.

  • We host a community forum, allowing you to ask questions and get answers from other IT professionals and our support team, which monitors this channel. The forum is part of the Knowledge Center; click on the Discussions tab to access it.

  • If you need more help, open a support ticket and our support team will engage with you directly.

Creating a Support Bundle

Our support team may request a support bundle from you. The support file is an archive containing logs, diagnostic data, and system information that helps the team diagnose problems.

To create a support file:

  1. Open a terminal window.

  2. Launch the support bundler:

    /Applications/PCoIPClient.app/Contents/Resources/pcoip-client-support-bundler $USER

where,

$USER is the environment variable that represents the username of the current user.

The support bundler will collect diagnostic information and logs, and bundle them into a .tar.gz archive in the user's home directory. Support bundle files look like this: supportbundle-client-2021-04-21T21212112Z.tar.gz.

Finding the Client Version

You can find your Software Client for macOS version number from the pre-session interface, or, if you're already in a session, from the client menu bar.

  • Pre-session: If you are not in a session:

    1. Click the Info icon in the top left of the client interface. The Anyware Client | About pop-up dialog appears displaying version information.

  • In-session: If you are in a session:

    1. Find or reveal the client menu bar

    2. Select Anyware Anyware Client > About Anyware Anyware Client.

    3. Find the version number in the information window that appears.

Last updated: Saturday, November 16, 2024