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PCoIP Agent cannot connect. See ERROR: Message contains unrecognized XML tags

Problem When connecting to a HP Anyware PCoIP Agent via broker the client receives the "Error: Message contains unrecognized XML tags". Cause This issue occurs at the last stage in the connection process, the Broker is unable to return the Agent to …

Knowledge Base Article Troubleshooting HP Anyware

Last modified: September 14, 2023

219

What is PCoIP technology's network overhead?

PCoIP adds a very low overhead: just 54 to 87 bytes of the standard Ethernet 1500 byte packet (for Ethernet, IP, encryption, and proprietary headers). … What is PCoIP technology's network …

What does the "i2c should be 0x03 on cable detect" PCoIP Zero Client event log error indicate?

Answer: Faulty cables interfere with the mechanisms in which PCoIP detects displays and can present a variety of errors. The i2c should be 0x03 on cable detect PCoIP Zero Client log errors are usually indicative of faulty cables and occasionally of …

Knowledge Base Article Troubleshooting Zero Clients

Last modified: September 20, 2023

208

Failure to connect to an Azure graphics instance with HP Anyware Manager

When deploying graphics instances to Azure using HP Anyware Manager APIs, an Azure deployment is created to provision the remote workstation and the necessary infrastructure to run it. This Azure deployment starts a provisioning script that will run in …

Knowledge Base Article Tutorial Management HP Anyware

Last modified: September 14, 2023

184

Anyware Connector Health check - Diagnostics and troubleshooting guide

Summary To receive a detailed Anyware Connector diagnostic report, create a Anyware Connector support/log file bundle and then submit this bundle to the PCoIP health check tool . Once the files are submitted, it will take 5-10 minutes to produce a …

View Connection error when upgrading to Horizon 2406

During the upgrade to Horizon 2406, some customers have reported connectivity issues with Tera2 PCoIP zero clients, which are unable to connect after the upgrade. The error message displayed is "View connection server error." While the initial TLS …

Why are some resolutions not available in the OSD but are listed as available in the PCoIP Zero Client Administrator's Guide?

This article is applicable to PCoIP Zero Clients that have DVI ports. To see all the supported resolutions in the OSD as listed in the PCoIP Zero Client Administrators' Guide ( GUI Reference > Configuring OSD Display Settings > OSD Dual-display: Display …

Knowledge Base Article Advisory Display Zero Clients

Last modified: September 3, 2023

155

Updating scripted download URLs and Linux repo configurations

As work continues to integrate Teradici's systems into HP, we are migrating away from the teradici.com subdomains used by a number of systems, and onto new HP subdomains. As part of this work, our download CDN has moved to dl.anyware.hp.com . This …

Knowledge Base Article Advisory HP Anyware

Last modified: December 3, 2024

156

AD credentials can be leaked from the Management Interface for HP Anyware Connector (current and legacy)

Summary An insufficiently protected credentials vulnerability has been identified in the Management Interface of the HP Anyware Connector and the HP Anyware Connector Legacy for releases from April 20, 2020 and earlier (v15 and earlier for HP Anyware …

How do I get a secure connection to the Administrative Web Interface (AWI)?

There are two ways to get a secure connection to the Administrative Web Interface (AWI) of a PCoIP Zero Client and PCoIP Remote Workstation Card. Load the cacert.pem file provided in our firmware to the browser Trusted Root Certification Authorities . The …

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