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Host Health Check - Diagnostics and troubleshooting guide

Summary To receive a detailed host diagnostic report, create a client support/log file bundle and then submit this bundle to the PCoIP health check tool. Once the files are submitted, it will take 5-10 minutes to produce a detailed report. The …

Knowledge Base Article Diagnostics HP Anyware

Last modified: April 2, 2025

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Host Health Check – Diagnose- und Fehlerbehebungsanleitung

Zusammenfassung Um einen detaillierten Host-Diagnosebericht zu erhalten, erstellen Sie ein Client-Support - /Protokolldateipaket und senden Sie dieses Paket dann an das PCoIP-Systemprüfungstool . Sobald die Dateien eingereicht wurden, dauert es 5-10 …

Knowledge Base Article Diagnostics HP Anyware

Last modified: April 2, 2025

4168

What firewall rules are created by the PCoIP Agent?

Windows Firewall Rules Default Microsoft Windows firewall rules populated by the PCoIP Agent for Windows installer. Rule Details Linux firewall CentOS 7.x In CentOS 7.x a predefined service is created in /usr/lib/firewalld/services/pcoip-agent.xml And …

Knowledge Base Article Advisory Session HP Anyware

Last modified: April 22, 2024

4155

What does the yellow marker mean on the top right of the screen when using the PCoIP Graphics Agent?

Problem During a PCoIP session there is a yellow marker on the top right of one or more displays. The yellow marker indicates that the PCoIP Graphics Agent is experiencing issues with the GPU configuration and has fallen back to non-accelerated …

FAQ - Licensing for PCoIP Management Console

This FAQ provides common questions and answers on how to add or manage licenses on the PCoIP Management Console (MC) . It includes concepts, guidelines and troubleshooting guidance. FAQ – General What does a MC license look like? What does the MC …

Knowledge Base Article FAQ Licensing Management Console

Last modified: February 17, 2025

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What does the 'No source signal' message mean?

The answer depends on what type of host the PCoIP Zero Client is connected to. VMware View 4.5 or newer The message "no source signal" appears as an overlay when the VMware View virtual desktop puts the monitors to sleep. Pressing a key or moving the …

Steps for doing an Offline License Activation/Deactivation for Management Console

For offline activation, you will need some assistance from the HP Anyware technical staff. Scenario 1: Fresh license activation : Login into your account on the HP Anyware self service portal . Don't have an account? Register here . Select …

PCoIP Agent has no available licenses to launch the remote session. Please try again later. If this failure persists, please report this failure to your system administrator.

Problem When starting a PCoIP session, the PCoIP Client shows the message "PCoIP Agent has no available licenses to launch the remote session. Please try again later. If this failure persists, please report this failure to your system administrator." …

Tuning PCoIP for high performance workloads

This articles provides 4 reference workloads that demonstrate how PCoIP can be optimized Table of Contents: Tuning options for Workloads of various types Office workloads 3D Rendering workloads High Fidelity workloads Video Playback workloads …

What are the requirements for USB 2.0 (EHCI) support on PCoIP Zero Clients?

Answer: EHCI (Enhanced Host Controller Interface) is a high-speed controller standard that is publicly documented and provides high speed USB functionality. Tera2 based PCoIP Clients support USB 2.0 (EHCI) out of the box on all firmware releases. The …

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