Tangent Panel Support

USB Support

The Graphics Agent for Linux provides support for USB devices and certain Wacom tablets attached to Anyware clients.

Audio Support

The Graphics Agent for Linux supports audio input and output between the host and the client. Audio can be enabled or disabled and audio bandwidth can be throttled by configuring the agent.

Configuring the Anyware Agent

You can configure the Anyware agent, and optimize PCoIP protocol behavior for local network conditions, by adjusting configuration directives found in /etc/pcoip-agent/pcoip-agent.conf.

Creating a Technical Support File

We may request a support file from your system in order to troubleshoot and diagnose issues. The support file is an archive containing Anyware Graphics Agent for Linux logs and other diagnostic data that can help support diagnose your problem.

To create a support file, type the following command as a super user:

Finding the Agent Version Number

To find the agent's version number in Ubuntu:

dpkg -l "pcoip*"

To find the agent's version number in RHEL or Rocky Linux:

rpm -qai "pcoip*"

The console will display a table of all registered components and their version number, if they have one.

Contacting Support

If you encounter any problems installing, configuring, or running the Graphics Agent for Linux, you can create a support ticket.

Before creating a ticket, be prepared with the following:

Uninstalling the Agent

You can remove the Graphics Agent for Linux from your system, or you can remove the repo config entirely.

Remove the Graphics Agent for Linux package

To remove the package, open a console window and run the following command:

Licensing the Agent

The Graphics Agent for Linux must be assigned a valid PCoIP session license before it will work. Until you've registered it, you can't connect to the desktop using a Anyware client.

You receive a registration code when you purchase a pool of licenses from HP. Each registration code can be used multiple times; each use consumes one license in its pool.

Updating the Agent

Updates to the Graphics Agent for Linux will be published on a regular basis. New stable builds will be produced approximately every three months.

To update the Graphics Agent for Linux to the current version, update your local package as described below. Your configuration settings will be preserved.

To update the Graphics Agent for Linux:

• RHEL/Rocky Linux