Collaboration

PCoIP Ultra Collaboration enables a PCoIP session user to share their session with multiple remote collaborators using Anyware Software Clients.

Audio Support

The Graphics Agent for macOS supports audio input and output between the host and the client. To send audio to the Anyware client, you must select the Anyware Virtual Speaker audio device as the output device on the remote macOS system.

Audio can be enabled, disabled, and audio bandwidth throttled by configuring the agent.

Frequently Asked Questions

Can I use a screensaver?

Yes. However, a blank, static screensaver will provide the most efficient CPU and network bandwidth usage.

Troubleshooting License Issues

HP includes a license validation utility that scans your local system and any connected physical or cloud-based license servers for active licenses, and informs you of when your license subscription expires. For more information, see FAQ - Licensing HP Anyware in our Knowledge Base.

To run the license validation tool, type:

Troubleshooting Connection Issues

If you are unable to connect to your remote machine using a PCoIP session, investigate the following possible causes.

Except where noted, the following checks apply to the remote macOS machine, and to the remote user account that will be accepting PCoIP connections.

Performing Diagnostics

Each Anyware component creates and updates a log file which records its activity as the system is used. Most troubleshooting within an Anyware system begins by examining these log files and looking for error conditions or other indications that may explain why the system is not operating as expected.

User Account Considerations

The following types of accounts are supported for connecting to macOS agents:

• Local accounts
• Active Directory mobile accounts
• Active Directory network accounts

First time login of Active Directory accounts might become unresponsive if the Active Directory is NOT configured to either:

During remote login to a macOS agent machine, setup dialogs are displayed with which you can interact. If a user is not already logged in, establishing a PCoIP connection automatically logs the user in.

Establishing a Connection from a PCoIP Client

Configuring the Anyware Agent

You can configure the Anyware agent, and optimize PCoIP protocol behavior for local network conditions, by adjusting configuration directives found in /Library/Preferences/com.teradici.pcoip-agent.plist.