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Why are my Endpoint counts under Grouped and Ungrouped not adding up?

This issue shows up randomly on some versions of the PCoIP Management Console 3.x (MC 3.x) and we have not been able to root cause the issue. When you look at the MC Endpoints page you may see a screen similar to the one below. In the above screen shot I …

Horizon brokered connections using PCoIP security gateway

Users with a Horizon 7.7 or newer brokered connection to a Remote Workstation Card require the configuration of an additional setting when using the PCoIP Security Gateway. The PCoIP Security Gateway is used with Horizon View Connection Server when …

What does RESET CAUSED BY messages mean?

When a PCoIP Zero Client is reset except by Below is a list of reset messages that will show up in the log file of PCoIP devices. MGMT_SYS :*** RESET CAUSED BY: UI *** This message is displayed when the PCoIP device is reset from the Administrator …

PCoIP Host Driver Software 4.3.1 does not automatically map the PCoIP remote workstation cards in Leostream.

Answer : If you try to automatically map the PCoIP remote workstation card (host card) running PCoIP Host Driver Software 4.3.1 and using the Leostream broker it will fail. If you downgrade the PCoIP Host Driver Software to 4.2.2 it automatically maps. …

No audio when using Unified Communications with a USB headset

Problem Some users have reported no audio when using Unified Communications solution in firmware 4.7.0, they can only hear the ring of the incoming call and when the call is answered there is no Rx/Tx audio. Cause This issue has been tracked down to the …

Using an resolutions lower than 1024x768 with a PCoIP Zero Client

Scenario When forcing the screen resolution via the OSD Options>Configure>Display dialog box, if the resolution is set smaller than 1024x768 then display parameters can no longer be changed via the OSD's user interface as portions of the dialog box fall …

Knowledge Base Article Tutorial Display Zero Clients

Last modified: November 14, 2022

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Why is the network connection lost when a USB disk is plugged into a PCoIP Zero Client?

Scenario A desktop freeze, session disconnect or "network connection lost" (if the overlay network error message is enabled) message is displayed after an USB disk is plugged into a PCoIP Zero Client. Cause A heavy load such as autoplay on a flash drive …

What does "IPC: Frame encode took xxx ms so far. Dropping down the quality to index x." in the log files indicate?

Answer: In this case, the imaging encoder has determined that too many bits were being sent in the upper portion of the frame (i.e. flooding) which causes the frame to take longer to encode, and therefore appears unresponsive to the user (> 750 ms to …

Why is the database restore not working in PCoIP Management Console 2.2.0?

Problem The following errors related to PCoIP Management Console 2.2.0 database restore process have been reported: Importing db backup from version 2.1.0 into version 2.2.0 fails Cannot restore db backup into version 2.2.0. After a version 2.1 database …

MagTek USB Keyboard Emulation Card Swipe Reader (i.e. credit card reader) causes "stuck key" problem

Scenario Occasionally when using a MagTek USB KB Swipe Card Reader attached to a zero client, the card data is read incorrectly. This can cause undefined behaviour. (i.e. a key repeats indefinitely). Cause Some USB Keyboard Emulation Card Readers have …

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