Teradici Documentation and Downloads | Documents and Downloads for Teradici products

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How can I tell which monitors are connected and if a USB device is connected locally or bridged on a PCoIP Zero Client?

Answer: From your Web browser, enter the IP address of your PCoIP Zero Client. Log in to the user interface with your user credentials. (Note: Depending on your specific setup, a password may not be required.) From the Info menu, select Attached Devices . …

Is there a recommended size or a sizing guide for the Management Console 2.1.x?

IMPORTANT NOTE: This disk sizing guideline was published for MC 2.0 and MC 2.1. In MC 2.2 we increased the default disk size and resolved the issue that was causing the disk to get full. The latest configurations are available in HP Anyware PCoIP …

How do I make PCoIP Remote Workstation Card USB devices work on my Fujitsu CELSIUS R930 workstation?

Answer: If USB devices won't work on a R930, move the PCoIP Remote Workstation Card to a PCIe slot that is serviced by a populated CPU socket. Why this is necessary: The R930 has two sockets. If the unit ships with only one socket populated (a single …

Is the PCoIP Session AES encryption key set automatically or manually by a user?

The keys are generated automatically at the establishment of each PCoIP session. … Is the PCoIP Session AES encryption key set automatically or manually by a …

Why can I not establish a PCoIP session when using (IDN) characters in my HP Anyware environment?

Answer: Internationalized Domain Names (IDNs) are not supported by the HP Anyware. In environments that use the HP Anyware PCoIP Connection Manager and Security Gateway, a PCoIP session will not launch when one or more IDN characters (i.e. ? ? ? ?) are …

Can virtual channels cause issues with a PCoIP session?

Usually this is not an issue. However, if a virtual channel created by a third party is not properly created, it can cause unpredictable results with a PCoIP session or the displayed output. This should be considered as a possible source of an identified …

Local Administrative Password setting is disabled after changing the firmware version in the profile in the PCoIP Management Console 3.0.0

Problem After changing the firmware version in a profile in PCoIP Management Console 3.0.0 the Local Administrative Password setting is no longer enabled and the password field is blank. Cause This issue is known to happen when the following conditions …

How to remove firmware from the PCoIP Management Console

Steps to remove firmware from PCoIP Management Console 1.x Before removing a firmware from the PCoIP Management Console, it must not be associated to any profile. When there is an association, the Delete button in the Update tab for that firmware is …

How to identify USB ports on a LG All-in-One PCoIP zero client

The LG All-in-One PCoIP zero client has 6 USB ports, 3 are root ports and 3 are hub ports. There is an internal USB 2.0 hub built into many PCoIP zero clients. The LG All-in-One PCoIP zero client has 2 USB ports on the left side these are Root ports 1 & …

When the network experiences periods of high congestion what will happen to the users experience?

PCoIP will adjust to the network conditions to deliver the best PCoIP experience possible, for the given network conditions, for the user. During periods of congestion the user experience: A blurry or compressed image Momentary block screens Stuttering …

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