Mouse cursor does not change when using PCoIP Zero Clients to connect to a VM using View Agent 7.4.
Scenario:  This is most visible in Office (especially MS Excel) application but occurs in applications or windows that require a cursor change such as changing the column widths in Excel. This event can be identified in the zero client log file with the …
Knowledge Base Article Troubleshooting Third Party Enhancements Zero Clients
Last modified: September 21, 2023
971
Why is my display not working correctly when using an adaptor attached to my OEM supplied cable?
Problem After purchasing a HP Anyware product you discover the cable shipped with the HP Anyware product does not have the necessary Video/Display connector to interface with your GPU or monitor. To complete the connection an adaptor is used to change the …
Knowledge Base Article Troubleshooting Display Setup Remote Workstation Card Zero Clients
Last modified: September 14, 2023
948
Where can I find the Imprivata OneSign Appliance verification setting on a PCoIP Zero Client?
Answer: The verification setting is located in the PCoIP Zero Client session tab under the Advanced settings. The OneSign Appliance Verification option will only appear in the Advanced options if the Session Connection Type is correctly selected as shown …
Knowledge Base Article Troubleshooting Session Security Zero Clients
Last modified: April 19, 2023
941
Why has local printing and clipboard redirection suddenly stopped functioning during a session to the PCoIP Agent?
Problem Whist in session to a PCoIP Agent from a PCoIP software client, clipboard redirection and local printing suddenly stop functioning.   Cause If the PCoIP Agent service is stopped, any existing PCoIP sessions will have their virtual channel plugins …
Knowledge Base Article Troubleshooting Performance Session HP Anyware
Last modified: July 31, 2023
891
How do I find the PCoIP log files and set logging level for the Remote Workstation Card?
The Remote Workstation Card (RWC) has three components all of which have logs.   Remote Workstation Card   OS  How to create a support bundle  How to set the log level  Firmware Firmware Collect Logs Set Log Level Software Windows Collect Logs   Linux …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: November 6, 2024
876
Failed to install Virtual USB Hub: -500. Removing the HP Anyware PCoIP Agent for Windows Vhub component
Problem When installing the new agent you get the error at the top, "Installation Aborted. Setup was not completed successfully. The on screen install log contains the message "Failed to install Virtual USB Hub: -500".   Cause The HP Anyware USB Virtual …
Knowledge Base Article Troubleshooting Peripheral Devices Setup HP Anyware
Last modified: July 31, 2023
862
Why does my screen jitter or stutter, and scroll bars appear on the PCoIP Software client window after connecting to a PCoIP Remote Workstation Card?
Answer: This occurs when a software client is being used on a laptop with the display configured to operate in non-native mode. The EDID information found in some laptops only include timing information for the native display resolution. If a non-native …
Knowledge Base Article Troubleshooting Display Performance Remote Workstation Card
Last modified: January 7, 2024
843