Support Information
Support and Troubleshooting
If you encounter a problem installing or using the Software Client for Linux, there are a number of troubleshooting and support resources you can access.
Client Logs
Anyware Client Logging
The Software Client for Linux writes log files that document its processes and interactions with other services such as brokers and agents. These files are invaluable in diagnosing problems. This page describes how logs are handled and where they can be found.
System Libraries
System Libraries
The following system libraries are used by the Software Client for Linux:
Security Modes
Anyware Software Client Security Modes
The Anyware Software Client uses certificates to verify the identity of the host to which it connects. The security mode is configured by the security_mode setting in the Anyware Client configuration file or by setting its value in the pre-session user interface.
Three security mode options are available:
Installing Certificates on Anyware Client for Linux
Installing the Internal Root CA Certificate on an Anyware Client for Linux
Your root CA certificate must be installed in any Anyware client that will be used to connect to the Anyware Agent.
Active Directory group policies
System Requirements
System Requirements
The following table outlines the system requirements for the Anyware Software Client for Linux:
Linux Keyboard Shortcuts
There a number of system level keyboard shortcuts on Ubuntu 18.04 that can affect your remote desktop experience. If you are using some of these keys then it is recommended that you re-map or disable them.
There are separate keyboard shortcuts if you are connecting to a Azure Virtual Desktop (AVD) using RDP, as outlined below.
Azure Virtual Desktop Keyboard Shortcuts
The following keyboard shortcuts apply when using the Software Client for Linux for Linux to access a Azure Virtual Desktop (AVD) using RDP:
- CTRL+ALT+END = CTRL+ALT+DEL (inside the remote desktop)
- ALT+Pg-Up = ALT+TAB (task switcher inside the remote desktop)
- ALT+Home = Windows button (inside the remote desktop)
- SHIFT+ALT+Enter = Toggle full-screen mode on/off
Disabling the Virtual Terminal Functionality
On the Anyware Software Client for Linux using either Ctrl+Alt+SHIFT+F12 or Ctrl+Alt+F12 will switch to virtual terminal 12, which typically does not exist. This can result in a blank screen. To avoid this you can disable virtual terminal functionality by creating a file /usr/share/X11/xorg.conf.d/60-pcoip.conf with the following contents: