Why do I still see VDM Server Address Cache addresses after clearing the Trusted Connection Server Cache?
Answer: The VDM Server Address Cache is a list of servers that are populated either manually from the AWI and OSD or via a Profile push from the Management Console. This field value can be set to either Last Server Used or Read Only. If set to Last Server …
Knowledge Base Article Troubleshooting Management Console Zero Clients
Last modified: September 19, 2023
702
How to upload provisioning template and post script files to customer storage in HP Anyware Connectors for Azure
HP Anyware has changed the file names, locations and install paths of the PCoIP Agents. This KB provides instructions on how to update previously installed HP Anyware Connectors for Azure with these new locations to ensure that new remote workstations use …
Knowledge Base Article Tutorial Setup Management HP Anyware
Last modified: August 2, 2023
697
Anyware Device Health check - Diagnostics and troubleshooting guide
Summary To receive a detailed Anyware Manager/Connector/PCoIP Connection Manager(CMSG) diagnostic report, create a Anyware Manager/Connector/PCoIP Connection Manager(CMSG)  support/log file bundle  and then submit this bundle to the PCoIP  health check …
Knowledge Base Article Troubleshooting FAQ Diagnostics HP Anyware
Last modified: November 18, 2024
688
ICMP packets are being send from the machine at the start of the PCoIP session
Problem At the start of a PCoIP session a network trace or firewall logs are recording ICMP packet being sent from the machine. Further investigation shows they are from the PCoIP Server process. PCoIP server logs show a trace route log of up to 30 hops. …
Knowledge Base Article Troubleshooting Session Performance HP Anyware
Last modified: September 19, 2023
687
How do I update the HP Anyware registration code in HP Anyware Manager?
This article illustrates how to update the HP Anyware registration code in HP Anyware Manager. The steps in this article are for Microsoft Azure only.   Requirements HP Anyware Manager has been deployed, up and running. Admin access to HP Anyware Manager …
Knowledge Base Article Tutorial Licensing Management HP Anyware
Last modified: September 3, 2023
680
Sample CentOS 7.4 DHCP configuration file for PCoIP Management Console auto discovery
The purpose of this tutorial is to provide a sample DHCP configuration for auto discovery of the PCoIP Management Console 2.x and newer. In this set up the following were deployed: CentOS 7.4 VM hosted on ESXi 5.5 server. Configured the CentOS VM with two …
Knowledge Base Article Tutorial Management Management Console
Last modified: December 11, 2018
681
Why do my PCoIP Zero Client image settings have no effect when I change them?
Problem When connecting to your HP Anyware PCoIP Agent or VMware Horizon VM you may notice that the PCoIP Zero Client imaging settings have no effect on the PCoIP Session. The pcoip_server log file and the PCoIP Zero Client AWI both indicate the imaging …
Knowledge Base Article Troubleshooting Session Display Zero Clients
Last modified: September 7, 2023
677
How do I disable login username caching on a PCoIP Zero Client?
On a PCoIP Zero Client, username caching is set in the advanced options and can be disabled from the OSD Screen, the Administrative Web Interface (AWI), or the PCoIP Management Console.    From the OSD Screen: Under Options, select Configuration In the …
Knowledge Base Article Tutorial Setup Management Session Management Console Zero Clients
Last modified: September 3, 2023
670
Encryption and bandwidth metrics used for various setups PCoIP Devices and VMware Horizon View
Answer:   Encryption and Bandwidth Metrics   Tera1 Zero Client Tera2 Zero Client Windows View Client Host Card No View Security Server Up to 220 Mbps AES-128 (not encapsulated) Up to 500 Mbps AES-128/AES-256| (not encapsulated/encapsulated) FW 4.1.0 and …
Knowledge Base Article Advisory Performance Third Party Enhancements Remote Workstation Card Zero Clients
Last modified: September 3, 2023
663