Why does traffic to my PCoIP Remote Workstation Card exceed the configured bandwidth settings?
Problem After setting the bandwidth limits on the PCoIP Remote Workstation Card in the PCoIP Remote Workstation Card AWI, excessive traffic is seen going to the PCoIP Remote Workstation Card from the PCoIP Zero Client. Cause PCoIP Remote Workstation …
Knowledge Base Article Troubleshooting Performance Remote Workstation Card Zero Clients
Last modified: September 3, 2023
243
What does GSOAP :tera_gsoap_tls_shutdown: tera_rtos_event_get timeout mean in the log?
Problem Message GSOAP :tera_gsoap_tls_shutdown: tera_rtos_event_get timeout is found in host or client log file.   Cause GSOAP is the protocol used by the PCoIP Management Console 1.x. This error is caused by a socket being opened by GSOAP and not closed …
Knowledge Base Article Troubleshooting Management Management Console Remote Workstation Card Zero Clients
Last modified: September 8, 2023
237
What is Intelligent Packet Re-Transmission in PCoIP Protocol?
PCoIP Protocol uses UDP protocol similar to other real-time protocols (voice-over-IP, interactive video conferencing etc).  This is done to minimize the overhead associated with TCP protocol.  However, reliable transmission of data is important for remote …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
239
Can I constrain PCoIP bandwidth usage to fit my network?
The maximum PCoIP bandwidth usage an be configured per a session. When restricting the maximum PCoIP session bandwidth, the frame rate and image quality maybe reduced due to the reduction in bandwidth. For limiting PCoIP Zero Clients see: PCoIP Zero …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: August 7, 2023
235
Does the PCoIP Host Software work in systems with more than one PCoIP Remote Workstation Card?
No, the PCoIP Host Software was not designed to work on systems with more than one PCoIP Remote Workstation Card and therefore is not supported in such environments. If this is a feature you require, see  Feature Requests and Accelerated Development For …
Knowledge Base Article Advisory Remote Workstation Card
Last modified: September 19, 2023
234
What happens when a PCoIP Packet is lost in transit?
When a PCoIP packet is lost or considered lost, the PCoIP protocol makes an intelligent decision on if the packet should be re-transmitted. PCoIP packets containing audio and sometimes imaging may never be re-transmitted as the next sample of audio or new …
Knowledge Base Article Advisory Performance Remote Workstation Card Zero Clients HP Anyware
Last modified: September 3, 2023
230
What congestion avoidance should be used in network switches and routers?
Weighted Random Early Discard (WRED) should be configured as the congestion avoidance, or congestion management method. WRED gradually drops packets while considering IP precedence, as network devices become congested. This allows PCoIP protocol …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: September 3, 2023
225
Is there any bandwidth consumed when a PCoIP device is idle?
The idle bandwidth depends on the PCoIP host type. Below are the idle bandwidths for different host types: HP Anyware 2.12 and newer, the idle bandwidth consumed is 1-2 kbps. VMware View 4.5 (using PCoIP Software 3.5) and earlier, the idle bandwidth …
Knowledge Base Article Advisory Performance HP Anyware Remote Workstation Card Zero Clients
Last modified: August 7, 2023
221
PCoIP Remote Workstation Card Software does not install on host.
When the PCoIP Remote Workstation Card Software does not detect a PCoIP Remote Workstation Card, it generates the following error and installation stops.   No PCoIP devices detected. Please ensure the hardware is installed and the Host Driver Function is …
Knowledge Base Article Troubleshooting Setup Remote Workstation Card
Last modified: September 3, 2023
219