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Problem When watching video or performing any activity that requires audio sync, the audio is out of sync. This results in loss of lip sync where the spoken audio does not match the mouth movements in the video. This occurs on the Teradici Software Client …

Unquoted service path vulnerability in PCoIP Agents for Windows 19.08.0 and earlier, and PCoIP Clients for Windows 19.08.2 and earlier

Last revised 2019-Dec-06 Summary An unquoted service path vulnerability has been discovered in PCoIP Standard Agent for Windows and PCoIP Graphics Agent for Windows, versions 19.08.0 and earlier, and also in PCoIP Client for Windows versions 19.08.2 and …

Knowledge Base Article Advisory Security HP Anyware

Last modified: September 3, 2023

1170

HP Anyware Manager SAML Authentication with Okta

Requirements Must have an Okta account Must have users in Okta 1. Create an Okta account if you do not have one, or else log-in to your existing Okta account. You must be logged in as an Okta Admin. 2. From the Okta site click Applications from the …

When connecting to the PCoIP Graphics Agent I only get 1 display when I have 2 or more connected

Problem When connecting to a PCoIP Graphics Agent installed on a machine with an Nvidia GRID K340, Nvidia GRID K520, Nvidia GRID M series or above GPU I only get one display but the PCoIP Zero Client or PCoIP Software Client has multiple displays …

Why does CTRL+Alt+Delete not work on my PCoIP Standard Agent or PCoIP Graphics Agent?

Problem A user has to enter their sign-on credentials twice in a single sign-on environment. CTRL+Alt+Delete does not work on Windows 2008 R2, Windows 7, Windows Server 2016 or Windows 10 Cause If the Software Secure Attention Sequence (SAS) setting is …

Knowledge Base Article Troubleshooting HP Anyware

Last modified: September 15, 2023

1157

Converting from a HP Anyware trial to a purchased license

Scenario A Teradici HP Anyware or HP Anyware Plus trial license is current installed on a machine. A full HP Anyware or HP Anyware Plus subscription has been purchased and the machines with the trial license need to be converted. Resolution Teradici …

Knowledge Base Article Tutorial Licensing HP Anyware

Last modified: September 3, 2023

1152

Why can I not see the mouse cursor when using PCoIP HP Anyware installed on Windows 8.1 or Windows 10 bare metal?

Problem When using PCoIP HP Anyware to connect to Windows 10 running on bare metal (operating system installed directly on the computer with no virtualization), the cursor is not visible. Cause When Windows 10 do not detect a locally attached mouse, …

What does "Could not send message to FNE license server" mean?

Problem The PCoIP Graphics Agent for Windows or PCoIP Standard Agent for Windows fails to register to the cloud licensing server or your PCoIP session disconnects shortly after connect. Symptoms When trying to register the host to a cloud license server …

HP Anyware Manager POC Basic Setup

HP Anyware Manager POC Setup This KB article provides an overview of HP Anyware Manager once it is setup using the quick start provisioning scripts located here: https://github.com/teradici/cloud_deployment_scripts . This article outlines how to sign …

Knowledge Base Article Tutorial Management HP Anyware

Last modified: September 3, 2023

1146

HP Anyware Manager Administrator interface gives an error 502 - Web server received an invalid response while acting as a gateway or proxy server.

Problem When trying to access the management interface of the HP Anyware Manager, you receive the following error: Server Error 502 - Web server received an invalid response while acting as a gateway or proxy server. There is a problem with the page you …

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