What does "Could not send message to FNE license server" mean?

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August 27, 2018

Last modified: 09/03/2023, 6:14 pm

Knowledge Base Article Troubleshooting Licensing HP Anyware

Problem

The PCoIP Graphics Agent for Windows or PCoIP Standard Agent for Windows fails to register to the cloud licensing server or your PCoIP session disconnects shortly after connect.

 

Symptoms

When trying to register the host to a cloud license server you recieve these error messages:

Unable to reach the cloud license service. Please ensure 'https://teradici.compliance.flexnetoperations.com' is accessible from this system.

When trying to start a new PCoIP session, your session disconnects a few seconds after it first starts. Inside the PCoIP Agent logs you find the following error messge:

AGENT :Exception caught while returning FNE capability:  Could not send message to FNE license server. [1,7e1,2,0[74000008,7,110001f3]] Generic communications error.  [1,7e1,2,0[75000001,7,30010255]] General data transfer failure. Couldn't connect to server
AGENT :Failed to send request: Could not send message to FNE license server. [1,7e1,2,0[74000008,7,110001f3]] Generic communications error.  [1,7e1,2,0[75000001,7,30010255]] General data transfer failure. Couldn't connect to server

 

Cause

Traffic to https://teradici.compliance.flexnetoperations.com/instances/MYLICENSESERVER/request is being blocked. This has been caused by:

  • Firewall programs on the workstation blocking communcation
  • Firewall on the corporate network blocking communication
  • Internet proxy servers not allowing the connection

 

Resolution

Ensure communication is Port 443 is open to https://teradici.compliance.flexnetoperations.com/instances/MYLICENSESERVER/request