PCoIP Agent cannot connect. See ERROR: Message contains unrecognized XML tags

Rate this Article
Average: 1 (1 vote)

Problem

When connecting to a HP Anyware PCoIP Agent via broker the client receives the "Error: Message contains unrecognized XML tags".

rtal

 

Cause

 

This issue occurs at the last stage in the connection process, the Broker is unable to return the Agent to the PCoIP Client since it expects a valid "mac-address" field, which looks to be returning blank. Specifically when <mac-address> or <pcoip-unique-id> fields is blank.

 

Resolution

 

  • If you are on an older version of Client, upgrade to the version 20.04 or later. 
  • Make sure if TCP port 60443 is not blocked, as this port is required for successful connection broker communication.