How to change the Active Directory (AD) password when using Imprivata OneSign.

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August 1, 2018

Last modified: 09/03/2023, 6:12 pm

Knowledge Base Article Tutorial Security Third Party Enhancements Zero Clients

Scenario 1:

A user's password is reset via the AD by the administrator. When the user taps the proximity card to login via OneSign, the PCoIP Zero Client shows the message that the credentials are invalid.

Scenario 2:

When a user taps the proximity card to login via OneSign, with an expired AD account, the user is not prompted to change the password.

Workaround:

Perform the following actions:

  1. Under the AD account properties enable User must change password at next logon. The user is prompted to change their password on the next proximity card tap event.
  2. Delete the proximity card enrolled to this account in the OneSign server. The user gets prompted to re-enroll their card on their next proximity card tap event.

 

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