Error: Broker failed to allocate the resource

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November 15, 2020

Last modified: 09/03/2023, 6:12 pm

Knowledge Base Article Troubleshooting Session HP Anyware Remote Workstation Card

Problem

When trying to connect to a PCoIP Agent that is brokered, the client returns the error "Broker failed to allocate the resource".

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Cause

Broker failed to allocate the resource is a timeout error when broker fails to connect. The Broker is not able to reach the agent. Reasons for the error include:

  1. Unknown/expired JSESSIONID
  2. One or more required ports are blocked; TCP 443, 60443, 4172 and UDP 4172.
  3. The trusted storage on Agent become corrupted. "This version of trusted storage is not supported."
  4. Other

 

Resolution

1. Unknown/expired JSESSIONID

Review the broker logs under var/log.anyware-connector for the "Session-Log-ID found:" message that occurs before the (6606) error.

Load Balancer Issue:

  • Ensure the load balancer determines CM and client connect based on jsessionid.
  • If the load balancer round robins IPs based on time, a user that is mid-session establishment during the switch would be impacted by this. You could lengthen the round robin time, or remove it entirely.
  • See How to configure a Load Balancer for the HP Anyware Connector.

       

2. One or more required ports are blocked; TCP 443, 60443, 4172 and UDP 4172.
 

The following Ports are required for the HP Anyware. Make sure these ports are not blocked.

HP Anyware PCoIP Agents Port Port Number Direction Description
HP Anyware all PCoIP Agent versions (Standard & Graphics) TCP 443 In Client Authentication
  TCP 4172 In PCoIP Session Establishment
  UDP 4172 In and Out PCoIP Session Data
  TCP 60443 In Connection Broker Communication
  TCP 443 Out Cloud Licensing

 

3. The trusted storage on Agent become corrupted. "This version of trusted storage is not supported."

Review the PCoIP Agent logs on the host for entries similar to:
AGENT :Failed to start the Agent:  Failed to add FNE trial license source: [1,7E3,4,0[70000027,0,5002E]]  This version of trusted storage is not supported.

It means the local trusted storage has become corrupted.

  1. Delete the contents of C:\ProgramData\Teradici\PCoIPAgent\licensing\5 in Windows, or /var/lib/pcoip-agent/licensing/5 (requires root permissions) in Linux.
  2. Restart the appropriate agent service (PCoIP Graphics Agent or PCoIP Standard Agent on Windows, or pcoip-agent on Linux)
  3. If using HP Anyware Cloud Licensing (not using a local license server), re-register the host.

 

4. Other Reasons

  1. Please ensure that you are using the latest version of Client and Agent.
  2. If possible, try to establish a direct connection without using a broker, this will help us to find out if broker is the reason for the issue.
  3. If you still see the issue, open a support ticket from our support site, https://help.teradici.com/s/contactsupport