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After completing this unit, you’ll be able to: Understand the difference between local termination and bridging mode Understand Wacom tablet support Understand Webcam support 30 mins With PCoIP, you will be able to attach the USB devices physically to the …

Knowledge Base Article Tutorial

Last modified: January 25, 2023

501

Cannot connect to the web interface (AWI) of a zero client or remote workstation card after changing the Label name.

Scenario You modify the label name of your zero client or remote workstation card and after reboot you cannot connect to the web interface using the FQDN. For example the default label name may be similar to pcoip-portal-0030040c8f2d You modify it to …

I do not receive the password reset email when I try to reset my password

Check your junk/spam folder. Make sure emails from support@teradici.com are not blocked/add this email address to your contacts list. If you still fail to receive the password reset email, please fill out the customer service request form. … I do not …

Knowledge Base Article Advisory Accounts

Last modified: September 3, 2023

497

Understanding Digital Certificates

This article has been created to help those required to implement a more secure network using certificates but only have minimal experience working with certificates. It provides a basic understanding of certificate use so you can …

Where is PCoIP Host Software Settings Saved?

The settings for the Host Software for Windows is saved in registry key: HKEY_CURRENT_USER\Software\Teradici Corporation\PCoIP Agent\Settings. Note: The registry key as the internal implementation is subject to change without notice. Use it in your …

Why does the message "Host driver may not be loaded" appear in the event log for PCoIP Remote Workstation Card?

Scenario The PCoIP event logs for a PCoIP Remote Workstation Card (host card) may contain one or more log entries with the message Host driver may not be loaded . The following are a couple of examples of such entries: [0d,00:22:53.800> LVL:2 RC: 0 …

Why do my PCoIP Zero Clients randomly disconnect after upgrading to firmware 3.5.x to Firmware 4.8.1?

Scenario PCoIP Zero Clients randomly disconnect (approximately every 15-20 minutes) from the PCoIP session. In PCoIP Zero Client log file you can find the following lines: 0d,00:02:15> LVL:2 RC: 0 GSOAP :SOAP 1.2 fault: SOAP-ENV:Sender [no subcode] …

Knowledge Base Article Troubleshooting Zero Clients

Last modified: September 12, 2023

490

Can a WAN accelerator be used to improve the performance of PCoIP sessions?

PCoIP does not benefit from a WAN accelerator, legacy WAN accelerator solutions use different methods to improve the performance of applications operating over congested networks. These methods include compressing packets, implementing proxy servers that …

Why does the PCoIP Zero Client OSD image quality preference slider not have any effect on PCoIP session?

Answer: Activation of the Image Quality Preference slider requires enablement of the check box found in the Configure PCoIP image quality levels ADM GPO variable shown below. The Image Quality Preference slider (shown below) resides in the OSD under …

The VMware Horizon View PCoIP server logs show "IPC Can't encode. Waiting. queue" after a random disconnect.

Problem The VMware Horizon View Client or PCoIP Zero Client experience a random disconnect from the VMware Horizon View session. Inspection of the PCoIP server logs show a high slice rate count after a random disconnect. The following example shows 192 …

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