Teradici Documentation and Downloads | Documents and Downloads for Teradici products

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Error: Cannot create 'HP Anyware Manager' Role Definition

Problem The following error can occur if you deploy HP Anyware Manager in subscription A for testing and then redeploy it in subscription B. Cannot create 'Cloud Access Manager' Role Definition New-AzureRmRoleDefinition : A role definition cannot be …

Why is the database restore not working in PCoIP Management Console 2.2.0?

Problem The following errors related to PCoIP Management Console 2.2.0 database restore process have been reported: Importing db backup from version 2.1.0 into version 2.2.0 fails Cannot restore db backup into version 2.2.0. After a version 2.1 database …

MagTek USB Keyboard Emulation Card Swipe Reader (i.e. credit card reader) causes "stuck key" problem

Scenario Occasionally when using a MagTek USB KB Swipe Card Reader attached to a zero client, the card data is read incorrectly. This can cause undefined behaviour. (i.e. a key repeats indefinitely). Cause Some USB Keyboard Emulation Card Readers have …

Core API - PCoIP Client SDK for Windows

Core API Change Log This section outlines API call updates and changes for the Core API from the different versions of the PCoIP Client SDK for Windows. 20.10 PcoipClientInitData PcoipClientInitData structure has been changed for licensing related data. …

Knowledge Base Article Tutorial API/SDK HP Anyware

Last modified: December 26, 2023

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Why does my Tera2 PCoIP Zero Client perform poorly on a WAN, compared to a software client on the same network?

If you are experiencing refresh issues of image data when scrolling through text and/or images using a PCoIP Zero Client on a WAN network, ensure that you enable the Low Bandwidth Text Codec (LBTC) setting. Note: The LBTC setting is available on TERA2321 …

Why does my zero client not badge out when using Imprivata and VMware Horizon 2111

Scenario : After upgrade of VMware Horizon Agent from 2106 to 2111 when tapping out the session the session is no longer disconnected however the desktop is locked. Impact : Customers using PCoIP zero clients and Imprivata OneSign connecting to VMware …

Security notice (CVE-2020-0601): Windows vulnerability affecting PCoIP Agents and PCoIP Clients

Summary A vulnerability in the Microsoft Windows CryptoAPI (CVE-2020-0601) fails to properly validate certificates that use Elliptic Curve Cryptography (ECC). This may allow an attacker to spoof the validity of certificate chains used to secure a PCoIP …

FAQ's HP Anyware Manager/Connector

FAQ's - HP Anyware Connector General Health Checks Troubleshooting The Certificate for the Domain Controller is Untrusted or Invalid Failed to communicate with Connection Manager Unable to connect to myhost.cloudaccesslabs.com. Please enter a new …

Why is my 802.1x configuration failing on my older network?

Scenario 1 In an environment that contains legacy network equipment, after setting up 802.1x, initial authentication fails. The authentication switch does not respond to any of the EAP-TLS request packets from the PCoIP Zero Client. Cause Some legacy …

PCoIP TROUBLESHOOTING STEPS: IEEE 802.1x Network Authentication

This article provides a brief list of troubleshooting steps for common issues with 802.1x authentication. It is not intended to be a comprehensive troubleshooting guide. These include scenarios for: Problems uploading IEEE 802.1x certificates to PCoIP …

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