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  • Anyware Trusted Endpoints 1
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    Knowledge base articles on HP Anyware Agents or HP Anyware Infrastructure components such as the Connection Manager, Security Gateway or License Server.

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  • Accounts

    Accounts topics include:

    • How to update account details.
    • How to add more license administrators.
    • How to purchase a new license or renew an existing license.
    • How to register a newly purchased Zero Client.
     1
  • API/SDK
    • API/SDK information.
     0
  • Authentication

    Authentication topics include:

    • How to reset a Zero Client password. 
    • How to reset a forgotten password.
    • How to setup CAS Manager as a service SAML Multi Admin.
    • How to setup MFA with PCoIP.
     3
  • Display

    Display topics include:

    • How to setup and configure different resolutions.
    • How to setup multiple monitors.
    • How to optimize the GPU encoder/decoders.
    • How to trouble shoot issues such as pixelated, blurry or flickering displays, black screens, resolution issues or multiple monitor issues.
     36
  • Licensing

    Licensing topics include:

    • How to setup Cloud Access Software licensing. 
    • How to setup licensing for PCoIP Management Console.
     15
  • Management

    Management topics include:

    • How to install CAS Manager and Brokered Connections. 
    • How to clear the management state of a PCoIP Zero Client.
    • How to troubleshoot issues with the Anyware Connector and Anyware Manager.
    • How to certificates for PCoIP components.
     25
  • Performance

    Performance topics include:

    • How to troubleshoot host performance.
    • How to tune PCoIP for bandwidth constrained networks.
    • How to determine bandwidth limits.
    • How to identify network issues in PCoIP logs.
     47
  • Peripheral Devices

    Peripheral Devices topics include:

    • How to setup and configure Webcams with PCoIP Cloud Access Software.
    • How to setup configure Wacom tablets.
    • How to troubleshot USB device issues.
     30
  • Security

    Security topics include:

    • How to enable TLS for PCoIP License Server. 
    • How to change the default certificate in Cloud Access Software.
    • How to setup MFA.
    • How to add a self-signed certificate to a Windows Active Director server.
    • How to troubleshoot security issues.
     36
  • Session

    Session topics include:

    • How to troubleshoot session disconnections.
    • How to understand server log disconnect codes.
    • How the PCoIP session establishment process works.
     39
  • Setup

    Setup topics include:

    • How to upgrade PCoIP Management Console.
    • How to user the HP Anyware sizing tool.
    • How to setup or override PCoIP software session variables.
    • Understanding TCP/UDP port requirements for PCoIP.
     28
  • Third Party Enhancements

    Third Party Enhancement topics include:

    • How to connect a PCoIP Zero Client to Amazon WorkSpaces.
    • VMware ESXi, Horizon View and PCoIP software compatibility.
    • Requirements for the Leostream broker.
     19
What are the required ports for Device Management Software (DMS)
Port Port Number Description TCP 20 FTP (Default Communication Port) TCP 21 FTP (Control port) TCP 22 SFTP (Secure File Transport Protocol SSH (remotely connect to devices) UDP 69 TFTP (Trivival File Transfer Protocol) TCP / UDP 389 LDAP TCP 443 HTTPS …
Knowledge Base Article Troubleshooting Anyware Trusted Endpoints
Last modified: March 6, 2025
7

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