Why do I see black bars on the side or bottom of my display when connecting to a zero client?
Scenario : When connecting a display (TV or monitor) to a PCoIP zero client you get solid black bars at the top and bottom or left and right sides of the display. It appears as if the image is being cut off. Resolution : This issue is caused by ' …
Knowledge Base Article Troubleshooting Display HP Anyware Remote Workstation Card Zero Clients
Last modified: July 15, 2023
382
Collecting PCoIP Management Console log files for Teradici Global Support Services
Problem When issues occur with the PCoIP Management Console  Teradici Global Support Services request a copy of the log files for better insight in the issue at hand to expedite a resolution.   Resolution To retrieve the log files from a PCoIP Management …
Knowledge Base Article Tutorial Management Console
Last modified: September 19, 2023
380
Management Console Licensing
After completing this unit, you’ll be able to: Define Management Console Licensing Differentiate between Offline and Online Licensing License your Management Console 15 mins Introducing Management Console Licensing PCoIP Management Console (MC) …
Knowledge Base Article Tutorial Licensing Management Console
Last modified: September 3, 2023
382
Reverting to Legacy Certificates after changing the PCoIP Management Console 2.x and 3.x certificate causes the web interface to fail to load
Problem The certificate of the PCoIP Management Console has been updated but the web interface now fails to load.   Cause After uploading the new certificate to the PCoIP Management Console, if your any reason that certificate is not supported, the web …
Knowledge Base Article Troubleshooting Security Management Console
Last modified: November 9, 2022
375
Do PCoIP Zero Clients and PCoIP Remote Workstation Cards support dynamic DNS?
Dynamic DNS allows for method of keeping a domain name record linked to a changing IP address. PCoIP Zero Clients and PCoIP Remote Workstation Cards do not currently support Dynamic DNS registration. They rely on the DHCP server to register the name when …
Knowledge Base Article Advisory Setup Remote Workstation Card Zero Clients
Last modified: September 7, 2023
372
Can I connect to Windows Server 2003 or 2008 in RDP mode from my PCoIP Zero Client?
Answer: RDP 5.2 support within PCoIP zero clients is for connection to legacy systems. Connection to Windows Server 2003 in "per-user" mode is supported Connection to Windows Server 2003 in "per-device" mode is not supported Connection to Windows Server …
Knowledge Base Article Troubleshooting Zero Clients
Last modified: September 14, 2023
367