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  • Anyware Trusted Endpoints 0
  • HP Anyware

    Knowledge base articles on HP Anyware Agents or HP Anyware Infrastructure components such as the Connection Manager, Security Gateway or License Server.

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    Knowledge base articles on the Management Console.

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  • Accounts

    Accounts topics include:

    • How to update account details.
    • How to add more license administrators.
    • How to purchase a new license or renew an existing license.
    • How to register a newly purchased Zero Client.
     1
  • API/SDK
    • API/SDK information.
     0
  • Authentication

    Authentication topics include:

    • How to reset a Zero Client password. 
    • How to reset a forgotten password.
    • How to setup CAS Manager as a service SAML Multi Admin.
    • How to setup MFA with PCoIP.
     0
  • Display

    Display topics include:

    • How to setup and configure different resolutions.
    • How to setup multiple monitors.
    • How to optimize the GPU encoder/decoders.
    • How to trouble shoot issues such as pixelated, blurry or flickering displays, black screens, resolution issues or multiple monitor issues.
     3
  • (-) Licensing

    Licensing topics include:

    • How to setup Cloud Access Software licensing. 
    • How to setup licensing for PCoIP Management Console.
     2
  • Management

    Management topics include:

    • How to install CAS Manager and Brokered Connections. 
    • How to clear the management state of a PCoIP Zero Client.
    • How to troubleshoot issues with the Anyware Connector and Anyware Manager.
    • How to certificates for PCoIP components.
     1
  • Performance

    Performance topics include:

    • How to troubleshoot host performance.
    • How to tune PCoIP for bandwidth constrained networks.
    • How to determine bandwidth limits.
    • How to identify network issues in PCoIP logs.
     4
  • Peripheral Devices

    Peripheral Devices topics include:

    • How to setup and configure Webcams with PCoIP Cloud Access Software.
    • How to setup configure Wacom tablets.
    • How to troubleshot USB device issues.
     0
  • Security

    Security topics include:

    • How to enable TLS for PCoIP License Server. 
    • How to change the default certificate in Cloud Access Software.
    • How to setup MFA.
    • How to add a self-signed certificate to a Windows Active Director server.
    • How to troubleshoot security issues.
     0
  • Session

    Session topics include:

    • How to troubleshoot session disconnections.
    • How to understand server log disconnect codes.
    • How the PCoIP session establishment process works.
     5
  • Setup

    Setup topics include:

    • How to upgrade PCoIP Management Console.
    • How to user the HP Anyware sizing tool.
    • How to setup or override PCoIP software session variables.
    • Understanding TCP/UDP port requirements for PCoIP.
     0
  • Third Party Enhancements

    Third Party Enhancement topics include:

    • How to connect a PCoIP Zero Client to Amazon WorkSpaces.
    • VMware ESXi, Horizon View and PCoIP software compatibility.
    • Requirements for the Leostream broker.
     0
PCoIP Cloud License Configuration - Certificate issue
PCoIP Cloud License Configuration - Certificate issue  Shows if the host is prepared to accept the connection.   The diagnostic returns: Pass: License configured successfully Fail: License configuration failed Data Collected: : Powershell command …
Knowledge Base Article Troubleshooting FAQ Diagnostics Licensing HP Anyware
Last modified: February 21, 2025
109
PCoIP Cloud License Configuration - Grace period Issue
PCoIP Cloud License Configuration - Grace period Issue  Shows if the host is prepared to accept the connection.   The diagnostic returns: Pass: License configured successfully Fail: License configuration failed Data Collected: : Grace period …
Knowledge Base Article Troubleshooting FAQ Diagnostics Licensing HP Anyware
Last modified: February 21, 2025
102
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